作者
Sinem Coleri, Mustafa Ergen, Armel Long, Murat Ozalp, Young Shon
简介
Parking has always been one of the major setbacks of customer satisfaction at big shopping malls, theme parks, airports etc. Especially during peak hours, weekends and holidays, the lines forming in and out of the parking lots are a significant source of frustration and inconvenience for customers. Surveys show that about 20% of customers have second thoughts going shopping during the peak times just because of the parking problem. Besides, among those who do go to the mall, many complain that so much time is lost in the parking lot that they have to cut from their shopping time to stay within their schedules.
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