作者
Erik Dethier, Dean-Robin Kern, Gunnar Stevens, Alexander Boden
发表日期
2024/4/13
期刊
Computer Supported Cooperative Work (CSCW)
页码范围
1-46
出版商
Springer Netherlands
简介
The digitization of financial activities in consumers' lives is increasing, and the digitalization of invoicing processes is expected to play a significant role, although this area is not well understood regarding the private sector. Human-Computer Interaction (HCI) and Computer Supported Cooperative Work (CSCW) research have a long history of analyzing the socio-material and temporal aspects of work practices that are relevant for the domestic domain. The socio-material structuring of invoicing work and the working styles of consumers must be considered when designing effective consumer support systems. In this ethnomethodologically-informed, design-oriented interview study, we followed 17 consumers in their daily practices of dealing with invoices to make the invisible administrative work involved in this process visible. We identified and described the meaningful artifacts that were used in a spatial-temporal …
学术搜索中的文章
E Dethier, DR Kern, G Stevens, A Boden - Computer Supported Cooperative Work (CSCW), 2024