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The paper’s main focus is on speech-based emotion detection in Malayalam phone call records, including emergency calls [(emergency response support system (ERSS)] and elicited calls.The emotions taken into consideration are fear, anger, sad, disgust, panic, anxious are among the emotions considered, while all other emotions are labeled as others. When reporting an emergency, callers commonly exhibit emotional stress, which results in speech output discrepancies. In such uncontrolled situations, determining caller qualities is exceedingly challenging due to poor speech quality and background noise. Fear, anger, and sadness are the three basic emotions expressed during an emergency. In order to classify the emotions, this paper used a bagging and boosting ensemble model. Using the Malayalam speech emotion dataset (MSED), the proposed support vector machine ensembles with Bagging with …