作者
Jeffrey Pomerantz, Scott Nicholson, Yvonne Belanger, R David Lankes
发表日期
2004/3/1
期刊
Information Processing & Management
卷号
40
期号
2
页码范围
347-363
出版商
Pergamon
简介
This paper describes a study conducted to determine the paths digital reference services take through a general process model of asynchronous digital reference. A survey based on the general process model was conducted; each decision point in this model provided the basis for at least one question. Common, uncommon, and wished-for practices are identified, as well as correlations between characteristics of services and the practices employed by those services. Identification of such trends has implications for the development of software tools for digital reference. This study presents a snapshot of the state-of-the-art in digital reference as of late 2001–early 2002, and validates the general process model of asynchronous digital reference.
引用总数
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J Pomerantz, S Nicholson, Y Belanger, RD Lankes - Information Processing & Management, 2004