作者
Robert J Houghton, Chris Baber, Richard McMaster, Neville A Stanton, Paul Salmon, Rebecca Stewart, Guy Walker
发表日期
2006/10/10
期刊
Ergonomics
卷号
49
期号
12-13
页码范围
1204-1225
出版商
Taylor & Francis
简介
There is increasing interest in the use of social network analysis as a tool to study the performance of teams and organizations. In this paper, processes of command and control in the emergency services are explored from the perspective of social network theory. We report a set of network analyses (comprising visualization, a selection of mathematical metrics, and a discussion of procedures) based on the observation of six emergency service incidents: three fire service operations involving the treatment of hazardous chemicals, and three police operations involving immediate response to emergency calls. The findings are discussed in terms of our attempts to categorize the network structures against a set of extant command and control network archetypes and the relationship between those structures; comments on the qualities the networks display are put into the contexts of the incidents reported. We suggest …
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