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Multilingual Neural Machine Translation (NMT) enables one model to serve all translation directions, including ones that are unseen during training, i.e. zero-shot translation. Despite being theoretically attractive, current models often produce low quality translations -- commonly failing to even produce outputs in the right target language. In this work, we observe that off-target translation is dominant even in strong multilingual systems, trained on massive multilingual corpora. To address this issue, we propose a joint approach to regularize NMT models at both representation-level and gradient-level. At the representation level, we leverage an auxiliary target language prediction task to regularize decoder outputs to retain information about the target language. At the gradient level, we leverage a small amount of direct data (in thousands of sentence pairs) to regularize model gradients. Our results demonstrate that our approach is highly effective in both reducing off-target translation occurrences and improving zero-shot translation performance by +5.59 and +10.38 BLEU on WMT and OPUS datasets respectively. Moreover, experiments show that our method also works well when the small amount of direct data is not available.