作者
Olivier Furrer, Devanathan Sudharshan, Rodoula H Tsiotsou, Ben S Liu
发表日期
2016/7/26
期刊
The Service Industries Journal
卷号
36
期号
9-10
页码范围
452-471
出版商
Routledge
简介
Drawing on research from design science, marketing, and service science, our paper provides an integrated framework for evaluating and directing innovative service design. The main goal of our review is to highlight the strengths of existing frameworks and to suggest how they can be enhanced in combination with design science principles. Based on our review, we propose a new framework for the design of innovative services that integrates several key paradigmatic approaches and identifies fundamental open research questions. Our approach is unique as it combines three service disciplines, namely services marketing, service science, and design science, and provides a new framework that describes step by step the procedure that needs to be taken and the conditions that need to be met for developing innovative services. We believe that providing such a framework is a valuable addition to the literature.
引用总数
20152016201720182019202020212022202316448310
学术搜索中的文章
O Furrer, D Sudharshan, RH Tsiotsou, BS Liu - The Service Industries Journal, 2016