作者
Prasant Kumar Patra, Arun Kumar Ray, Ramakrushna Padhy, Srikanta Patnaik
发表日期
2015
期刊
International Journal of Services Technology and Management
卷号
21
期号
4-6
页码范围
238-251
出版商
Inderscience Publishers (IEL)
简介
The purpose of this paper is to get a better idea about the quality of service delivered by IT enabled governance. A questionnaire has been administered with various stakeholders associated with planning and construction of buildings. The findings of this study suggest that among the five dimensions of service quality, tangibility received a positive gap. This in turn implies that citizens are satisfied by the physical facilities and environment of the office but suggest many potentials for improvement.
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PK Patra, AK Ray, R Padhy, S Patnaik - International Journal of Services Technology and …, 2015