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A business can successfully compete and thrive in a high volatile dynamic environment by adopting appropriate continuous improvement projects suiting to its needs. Six Sigma has been reported to be the most successful business improvement initiative in the last 50 years. Although Six Sigma has been practiced for more than two decades, research on Six Sigma is unsystematic and many important issues are not carefully examined. That apart, empirical studies pertaining to the implementation of Six Sigma have been reported by researchers mostly from developed countries. An attempt has been made to carry out an empirical study on deployment of Six Sigma and find out factors that influence its implementation.

The thesis presents an investigation into important aspects of deployment of Six Sigma in three successive phases. First and foremost, a Delphi study has been carried out by conducting an expert …