作者
Ali Bassam Mahmoud, Theresa Ekwere, Leonora Fuxman, Abdelrhman Ahmad Meero
发表日期
2019/5
期刊
SAGE Open
卷号
9
期号
2
页码范围
2158244019852480
出版商
SAGE Publications
简介
Service quality in health care institutions is an emerging phenomenon, and many hospitals are concerned about providing quality service to their patients based on information obtained by the patient’s perceptions of service quality. First, we aimed to determine patients’ perception of service quality offered at Council for Health Service Accreditation of Southern Africa (COHSASA)–accredited private hospitals in Nigeria. And that included reexamining the dimensionality of SERVQUAL (the test tool) based on our sample data. Second, we aimed to find out whether there are any existing gaps between patients’ expectation and perception of the service quality. Third, this research is an attempt to test the perceived quality effects on patients’ satisfaction and repurchase intentions toward health services. Quantitative research was conducted via self-administered questionnaires to patients who attended a randomly selected …
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AB Mahmoud, T Ekwere, L Fuxman, AA Meero - Sage Open, 2019