作者
Kit-Fai Pun
发表日期
2002/9/1
期刊
Total quality management
卷号
13
期号
6
页码范围
759-777
出版商
Taylor & Francis Group
简介
Competitive environments and priorities change over time, effective enterprise management always depends on the effective measurement of performance and results. The first condition to establish and implement, and ultimately to achieve excellence, is a sound system for performance measurement (PM). Many organizations also adopt the total quality management (TQM) philosophies and continuous improvements in the pursuit of excellence. There is a need to foster TQM/PM integration with feasible means of self-assessment. This paper presents the key findings from an empirical study of TQM/PM integration (TPI) in Hong Kong. It discusses the essential ingredients and self-assessment criteria for building a TPI model. A results-oriented scoring method to facilitate TPI in public sector and government organizations is also described.
引用总数
2002200320042005200620072008200920102011201220132014201520162017201820192020202120222023202411139574776483475554322