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A smart evacuation needs a scalable and flexible system to provide service in both emergency and normal situations. A single cloud service is usually limited to support scaling up requirements in an emergency, especially one with a large geographic scope. In this article, the authors propose MCES, a multicloud architecture that deploys smart evacuation services in multiple cloud providers and that can tolerant more pressure than single cloud-based services. This system maintains basic service to support monitoring, but during an emergency, visits to the service will scale up enormously, which means MDSE must support a rapid scaling up of service capacity in a short time. The authors use a three-layer cloud instance management to support rapid capacity scaling in MCES. By conducting extensive simulations, the authors demonstrate that their proposed MCES significantly outperforms single cloud solutions …