作者
Suhaiza Zailani, Suhana Mohezar Ali, Mohammad Iranmanesh, Sedigheh Moghavvemi, Ghazali Musa
发表日期
2016/12/1
期刊
Tourism Management
卷号
57
页码范围
159-167
出版商
Pergamon
简介
This paper examines the factors affecting the Muslim medical tourists' satisfaction, and the role of their attitudes in shaping their clinical experience based on the expectation-disconfirmation paradigm. Data from a survey of 243 Muslim medical tourists who had received treatment from Malaysian Islamic friendly hospitals were analysed using the partial least squares technique. The findings provide evidence that Muslim medical tourists' satisfaction is dependent on the doctors' and hospitals' roles; whilst, the nurse's halal practice is not associated with it. The study also demonstrates that Muslim medical tourists' attitudes only play a mediator role between the hospital's halal practice and Muslim medical tourists' satisfaction. The research result provides useful information in understanding the critical halal practices and, more particularly, aims at helping Islamic hospitals offer quality healthcare services that suit the …
引用总数
2015201620172018201920202021202220232024181420151722217
学术搜索中的文章