作者
Christoph F Breidbach, Michael Davern, Graeme Shanks, Ida Asadi-Someh
发表日期
2019
期刊
Handbook of Service Science, Volume II
页码范围
661-674
出版商
Springer International Publishing
简介
Big data analytics is a fast evolving phenomenon, and understanding its impact on service systems is a key research priority for service science. However, there is very little knowledge related to the potential ethical implications associated with the use of big data analytics in service today. This chapter therefore aims to identify some ethical implications that can arise in data-driven service systems. It is relevant to those who use big data to generate new value propositions, and for those who cocreate value in this context. The chapter also aims to inform managerial and policy guidelines for implementing, and ethically benefiting from, big data analytics in service.
引用总数
2019202020212022202353371
学术搜索中的文章
CF Breidbach, M Davern, G Shanks, I Asadi-Someh - Handbook of Service Science, Volume II, 2019