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Purpose–The aim of this paper is to analyze how service system platforms can facilitate the value cocreation processes in healthcare context and then to foster the development of new compounds of medical protocols and/or treatments to improve patient’s quality of life (Polese, Capunzo, 2013) according to the translational medicine purposes. We investigated how technological, interconnected, and smart solutions can facilitate the information-sharing processes by enabling researchers, clinicians, industries and patients to interact without the constraints of time, place and space by organizing data and information.

Design/Methodology/approach–The work is developed by integrating and applying the theoretical perspectives of Service Science (Maglio, Sphorer, 2008) and Service-Dominant logic (Vargo, Lusch, 2008) to the paradigm of translational medicine.

Findings–Translational medicine is a rapidly growing discipline in biomedical and public health research that aims to improve the health of individuals and the community by" translating" findings into diagnostic tools, medicines, procedures, policies and education, using a multi-disciplinary, highly collaborative," bench-to-bedside" approach (Abraham et al. 2012; Stephen, 2008). It contributes to create value not only for the patient, but also for all involved actors such as clinicians, academic researchers, pharmaceutical industries, investors (Littman et al., 2007). In this sense, according to the Service-Dominant logic approach, service systems platforms could be useful to complete the value co-creation process in the translational medicine systems

Research limitations/implications–The work could …