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The social sustainability of cities is increasingly assisted by smart apps, social media and the awareness of how social interactions relate to urban space. Within cities, communities or neighbourhoods are no longer easily spatially defined. Similarly, how a community might govern itself does not necessarily follow traditional, simple, spatially self-contained loci. The role of housing management companies, managing a portfolio of social and private housing, adds additional complexity to relations between individual properties and their collective governance, at a level below that of the local municipality. meanwhile, the advent of online crowdsourcing and crowdfunding poses new challenges about the influence of outsiders and ‘who gets a vote’—and who uses their vote—when making decisions about a neighbourhood’s future. This poses a number of challenges for planning and local democracy in the smarter city.