作者
In-Jo Park, Peter Beomcheol Kim, Shenyang Hai, Liangliang Dong
发表日期
2020/12/1
期刊
Journal of Hospitality and Tourism Management
卷号
45
页码范围
559-568
出版商
Elsevier
简介
The main purpose of this study is to revisit the job demands-resources (JD-R) theory by analyzing the detrimental effects of job demands and daily job stress on daily burnout and daily turnover intention of hospitality employees. Furthermore, this study aims to examine the moderating role of coworker trust in mitigating the effects of daily job stress on daily burnout and daily turnover intention. Daily diary data was gathered from 130 restaurant employees, each of whom took surveys for 10 consecutive days, and hierarchical linear modeling was employed to test the research hypotheses. The results showed that job demands and daily job stress are indicators of daily burnout and daily turnover intention, while coworker trust moderates the negative effect of daily job stress on daily turnover. The implications of the findings are discussed for hospitality researchers and professionals.
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