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Massive open online courses (MOOCs) are very popular in China, and it is very important to evaluate and improve them. In this paper, a new evaluation method for MOOCs based on multi‐attribute group decision‐making is proposed. First, an evaluation index system of MOOCs is constructed, which contains six elements and 16 indicators, and multigranular unbalanced hesitant fuzzy linguistic term set (MGUHFLTS) is adopted to describe these indicators. Then based on MGUHFLTS, the aggregation operators are developed, including the multigranularity unbalanced hesitant fuzzy linguistic weighted averaging operator and the multigranularity unbalanced hesitant fuzzy linguistic order weighted averaging operator, moreover, a novel multi‐attributive border approximation area comparison model based on MGUHFLTS is proposed. This model is testified validity and superiority by comparison with other three …