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With advances being made in digital technologies, asset owners are requiring at hand-over a digital twin of their constructed facility that can be used in real-time to support operations and maintenance processes. While there has been considerable focus on ‘why’ organizations operating in the construction industry need to adopt digital technologies to enable Building Information Modelling, Internet of Things and Industry 4.0 and thus deliver assets more effectively and efficiently, there has been limited attention given to ‘how’ they can realize their expected benefits and simultaneously generate value. In light of the drive for organizations to engage with digital technology we bring to the fore in this paper the need for them to legitimize a process of benefits management prior to making a financial investment to understand ‘how’ digital technologies can coalesce to generate business value and improve their …