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The article discusses a study on the user relationship management aspect of Dr. Muhammad Hamidullah Library at the Islamic Research Institute in Pakistan. The period of the library usage by the study's selected population is minimum one year and maximum fourteen years, while the average is four and a half years. Respondents offered observations on the library's physical settings, the library collection, the organization of library materials, frequency of staff support in locating the materials, the behavior of library staff, the library's technological infrastructure, and the information needs and resources consulted to fulfill these needs.