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The popularity of User Experience (UX) is exponentially mounting because it predicts users’ engagement through satisfying needs. It further determines product success, revenues augmentation, employee gratifications, user errors, and vital supports. However, contemporary UX Capability Maturity Models (UXCMMs) do not adequately address Free and Open Source Software (FOSS) UX, a substantiated root of adoption misfortune.

Improving UX may result from a precise appraisal of the as-is organisational status. Although Software Engineering endorses CMMI, ISO 15504/ISO/IECTS 33061 and UXCMMs for this judgement, none has processes for evaluating FOSSs’ UX. Moreover, the FOSS community has neither theories nor hypotheses to map UXCMMs’ formulation processes. It knows very little regarding their practical applicability, which leaves functional relevance uncertainties.

In retorting to present …