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The purpose of this research is to measure service time characteristics in fast food restaurants in Cairo (A Case Study of KFC Restaurants). Concerning research methods, the data for this research was gathered primarily through a survey instrument from a field study carried out at fast food restaurants in Cairo. Research surveys are divided into customer surveys and manager surveys. About 250 surveys were distributed to the customers and 10 surveys to the managers. The valid surveys were 197 customer surveys and 10 manager surveys. Finally, the research displayed an effective method to measure service time characteristics in fast food restaurants in Cairo.