作者
Mona AS Ali
发表日期
2022/10/15
期刊
International Journal of eBusiness and eGovernment Studies
卷号
14
期号
2
页码范围
411-431
简介
The purpose of this study was to evaluate the usability and usage statistics of the Tawakkalna and Sehaty programs. The study employed a cross-sectional methodology to collect statistics on usability and utilization. A random sample was used to collect data, and an online survey was given to the research population. A Likert scale with a range of 1 (strongly disagree) to 5 (strongly agree) was utilized. The results indicated that 147 individuals participated in the survey. More than half were female (85.1%), and more than half were citizens (66%). Tawakkalna was installed on the mobile devices of 97.9% of the population, while 89.4% had Sehaty installed. 38.3% utilize Tawakkalna twice daily, 34.0% utilize it once daily, whereas 61.7% utilize the Sehaty application monthly. The acceptance of Tawakkalna's usability and the interface is 61.7%, while Sehaty's is 57.0%. Information on Tawakkalna is helpful, updated, and accurate to 55.3%, 66%, and 61.7%, respectively. 36.2% of respondents indicated that it is tough to recover from any error, while 34% indicated that it is simple to recover in Tawakalna. 87.2% of the population utilized Tawakkalna's health services. In the instance of Sehaty, the usefulness, frequency of notification updates, rate of recovery, and accuracy of information are 40.4%, 38.3%, 38.3%, and 48.9%, respectively. Tawakkalna was developed in response to the COVID-19 pandemic, while 89.4% of the population has been vaccinated with Sehaty. It serves multiple purposes, including health, educational, and tourism application aspects. Before the pandemic, a Sehaty application was utilized to give immunizations. The Mean and …
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