作者
Joni Salminen, Joao M Santos, Haewoon Kwak, Jisun An, Soon-gyo Jung, Bernard J Jansen
发表日期
2020/9/1
期刊
International Journal of Human-Computer Studies
卷号
141
页码范围
102437
出版商
Academic Press
简介
Although used in many domains, the evaluation of personas is difficult due to the lack of validated measurement instruments. To tackle this challenge, we propose the Persona Perception Scale (PPS), a survey instrument for evaluating how individuals perceive personas. We develop the scale by reviewing relevant literature from social psychology, persona studies, and Human-Computer Interaction to find relevant constructs and items for measuring persona perceptions. Following initial pilot testing, we conduct an exploratory validation of the scale with 412 respondents and find that the constructs and items of the scale perform satisfactorily for deployment. The research has implications for both academic researchers and persona developers. Using the PPS, researchers and designers can evaluate how different persona designs affect individual perceptions of personas, for example persona users’ (e.g., designers …
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