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The paper has an empirical nature. For the purposes of this article, the research was conducted in accordance with the interpretative research procedure using the interview method (CATI). The research objective was to learn the opinions of respondents on the effectiveness of actions related to marketing mix, used by the cultural entities of Cieszyn and Český Těšín. The produced research result enable a conclusion that marketing instruments used by Polish and Czech cultural institutions can be applicable to the process of shaping long-term relations with the recipients of the cultural offer, located on both sides of the border. It can also be assumed that, by using precisely the same marketing actions a cultural entity may shape long-term relations with recipients from both their own, as well as the other side of the border.