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Paul P Maglio, Cheryl A Kieliszewski, James C Spohrer, Kelly Lyons, Lia Patrício, Yuriko Sawatani

2019

Springer

Handbook of service science, Volume II Service Science: Research and Innovations in the Service Economy Paul P. Maglio· Cheryl A. Kieliszewski James C. Spohrer· Kelly Lyons Lia Patrício· Yuriko Sawatani Editors Handbook of Service Science, Volume II Page 2 Service Science: Research and Innovations in the Service Economy Series Editors Bill Hefiey Wendy Murphy More information about this series at http://www. springer. com/series/8080 Page 3 Paul P. Maglio• Cheryl A. Kieliszewski James C. Spohrer• Kelly Lyons Lia Patrício• Yuriko Sawatani Editors Handbook of Service Science, Volume II Page 4 Editors Paul P. Maglio University of California, Merced Merced, CA, USA Cheryl A. Kieliszewski IBM Research—Almaden San Jose, CA, USA James C. Spohrer IBM Cognitive Opentech, Almaden San Jose, CA, USA Kelly Lyons University of Toronto Toronto, ON, Canada Lia Patrício INESCTEC and Faculty of …