作者
Majid Nejatian, Mohammad Hossein Zarei, Mehran Nejati, Seyed Mahmood Zanjirchi
发表日期
2018/2/5
期刊
Benchmarking: An International Journal
卷号
25
期号
1
页码范围
201-234
出版商
Emerald Publishing Limited
简介
Purpose
In today’s intense global competition, agility is advocated as a fundamental characteristic for business survival and competitiveness. The purpose of this paper is to propose a practical methodology to achieve and enhance organizational agility based on strategic objectives.
Design/methodology/approach
In the first step, a set of key performance indicators (KPIs) of the organization being studied are recognized and classified under the perspectives of balanced scorecard (BSC). Critical success factors are then identified by ranking the KPIs according to their importance in achieving organizational strategic objectives using the Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS). In the second step, three houses of quality (HOQs) are constructed sequentially to identify and rank the main agile attributes, agile enablers, and improvement paths. In addition, in order to translate linguistics …
学术搜索中的文章
M Nejatian, MH Zarei, M Nejati, SM Zanjirchi - Benchmarking: An International Journal, 2018