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Understanding the impacts and patterns of network events such as link flaps or hardware errors is crucial for diagnosing network anomalies. In large production networks, analyzing the log messages that record network events has become a challenging task due to the following two reasons. First, the log messages are composed of unstructured text messages generated by vendor-specific rules. Second, network equipment such as routers, switches, and RADIUS severs generate various log messages induced by network events that span across several geographical locations, network layers, protocols, and services. In this paper, we have tackled these obstacles by building two novel techniques: statistical template extraction (STE) and log tensor factorization (LTF). STE leverages a statistical clustering technique to automatically extract primary templates from unstructured log messages. LTF aims to build a …