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The evaluation and assessment of Information Systems (IS) is rapidly becoming an important and significant topic for study as well as practice. As such, the application of appraisal frameworks within technology management scenarios in industrial organizations is vital to determining IS project success and/or failure. The information and knowledge requirements of evaluation appear to suggest that mapping benefits, risks and costs to organizational objectives and strategy should result in a clearer and more rational appraisal process. However, in doing so, it is not clear from the extant literature within the field of IS evaluation what aspects of knowledge relate to human and organizational factors in this decision-making task. Hence, in order to elucidate this issue, the authors attempt to highlight those extant components of knowledge that contribute to the overall ISE process, within a case organization. This is achieved …