查看文章

Sentiment analysis is the procedure by which information is extracted from the opinions, appraisals and emotions of people in regards to entities, events and their attributes. In decision making, the opinions of others have a significant effect on customers, ease in making choices regards to online shopping, choosing events, products, entities, etc. When an important decision needs to be made, consumers usually want to know the opinion, sentiment and emotion of others. With rapidly growing online resources such as online discussion groups, forums and blogs, people are commentating via the Internet. As a result, a vast amount of new data in the form of customer reviews, comments and opinions about products, events and entities are being generated more and more. So it is desired to develop an efficient and effective sentiment analysis system for online customer reviews and comments. In this paper, the …