Melissa Baker

Melissa Baker

University of Massachusetts Amherst
在 isenberg.umass.edu 的电子邮件经过验证
被引用次数：2575
Customer Experience Management Service failure & recovery appearance & impression formation
Md Rokonuzzaman

Md Rokonuzzaman

Clayton State University
在 clayton.edu 的电子邮件经过验证
被引用次数：380
Retail Services Service Failure & Recovery Technology Service Innovation Value Co-creation
Sara Hanson

Sara Hanson

University of Richmond
在 richmond.edu 的电子邮件经过验证
被引用次数：333
Online Communities Social Influence Digital & Social Media Service Failure & Recovery
Giuseppe Catenazzo

Giuseppe Catenazzo

AUS American Institute of Applied Sciences in Switzerland
在 aus.swiss 的电子邮件经过验证
被引用次数：79
Consumer complaining behaviour Service failure & recovery Perceived Quality Product Defects