| Queueing system MAP| PH| N| N+ R with impatient heterogeneous customers as a model of call center C Kim, S Dudin, O Taramin, J Baek Applied Mathematical Modelling, 2013 | 63 | 2013 |
| Retrial multi-server queuing system with PHF service time distribution as a model of a channel with unreliable transmission of information S Dudin, O Dudina Applied Mathematical Modelling 65, 676-695, 2019 | 58 | 2019 |
| Retrial queuing system with Markovian arrival flow and phase-type service time distribution O Dudina, C Kim, S Dudin Computers & Industrial Engineering 66 (2), 360-373, 2013 | 51 | 2013 |
| Tandem queueing system with infinite and finite intermediate buffers and generalized phase-type service time distribution C Kim, A Dudin, O Dudina, S Dudin European Journal of Operational Research 235 (1), 170-179, 2014 | 44 | 2014 |
| Analysis of a retrial queue with group service of impatient customers MP D’arienzo, AN Dudin, SA Dudin, R Manzo Journal of Ambient Intelligence and Humanized Computing 11, 2591-2599, 2020 | 36 | 2020 |
| Tandem queueing system with impatient customers as a model of call center with Interactive Voice Response C Kim, A Dudin, S Dudin, O Dudina Performance Evaluation 70 (6), 440-453, 2013 | 36 | 2013 |
| Analysis of multiserver queueing system with opportunistic occupation and reservation of servers B Sun, MH Lee, SA Dudin, AN Dudin Mathematical Problems in Engineering 2014 (1), 178108, 2014 | 30 | 2014 |
| The MAP/PH/1/N queue with flows of customers as a model for traffic control in telecommunication networks C Kim, S Dudin, V Klimenok Performance Evaluation 66 (9-10), 564-579, 2009 | 28 | 2009 |
| Analysis of queueing model with processor sharing discipline and customers impatience AN Dudin, SA Dudin, OS Dudina, KE Samouylov Operations Research Perspectives 5, 245-255, 2018 | 27 | 2018 |
| Priority retrial queueing model operating in random environment with varying number and reservation of servers A Dudin, C Kim, S Dudin, O Dudina Applied Mathematics and Computation 269, 674-690, 2015 | 26 | 2015 |
| Call center operation model as a MAP/PH/N/R− N system with impatient customers SA Dudin, OS Dudina Problems of Information Transmission 47 (4), 364-377, 2011 | 26 | 2011 |
| Hysteresis control by the number of active servers in queueing system MMAP/PH/N with priority service C Kim, A Dudin, S Dudin, O Dudina Performance Evaluation 101, 20-33, 2016 | 24 | 2016 |
| MMAP| M| N queueing system with impatient heterogeneous customers as a model of a contact center S Dudin, C Kim, O Dudina Computers & operations research 40 (7), 1790-1803, 2013 | 24 | 2013 |
| Queueing model with time-phased batch arrivals MH Lee, S Dudin, V Klimenok International Teletraffic Congress, 719-730, 2007 | 24 | 2007 |
| Analysis of a semi-open queueing network with Markovian arrival process J Kim, A Dudin, S Dudin, C Kim Performance Evaluation 120, 1-19, 2018 | 23 | 2018 |
| Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option A Dudin, C Kim, O Dudina, S Dudin Annals of Operations Research 239, 401-428, 2016 | 23 | 2016 |
| Analysis of an queueing system operating in a random environment C Kim, A Dudin, S Dudin, O Dudina International Journal of Applied Mathematics and Computer Science 24 (3 …, 2014 | 23 | 2014 |
| Queueing System with Heterogeneous Customers as a Model of a Call Center with a Call‐Back for Lost Customers S Dudin, C Kim, O Dudina, J Baek Mathematical Problems in Engineering 2013 (1), 983723, 2013 | 22 | 2013 |
| Priority tandem queueing model with admission control C Kim, S Dudin Computers & Industrial Engineering 61 (1), 131-140, 2011 | 22 | 2011 |
| Effective algorithm for computation of the stationary distribution of multi-dimensional level-dependent Markov chains with upper block-Hessenberg structure of the generator S Dudin, A Dudin, O Kostyukova, O Dudina Journal of Computational and Applied Mathematics 366, 112425, 2020 | 19 | 2020 |
