An analysis of library customer loyalty: The role of service quality and customer satisfaction, a case study in Indonesia IGMY Bakti, S Sumaedi Library management 34 (6/7), 397-414, 2013 | 209 | 2013 |
THE EMPIRICAL STUDY OF PUBLIC TRANSPORT PASSENGERS'BEHAVIORAL INTENTIONS: THE ROLES OF SERVICE QUALITY, PERCEIVED SACRIFICE, PERCEIVED VALUE, AND SATISFACTION (CASE STUDY … S Sumaedi, IGMY Bakti, M Yarmen International Journal for Traffic & Transport Engineering 2 (1), 2012 | 186 | 2012 |
The effect of students' perceived service quality and perceived price on student satisfaction S Sumaedi, IGMY Bakit, N Metasari Management Science and Engineering 5 (1), 88, 2011 | 179 | 2011 |
An empirical study of state university students' perceived service quality S Sumaedi, G Mahatma Yuda Bakti, N Metasari Quality assurance in Education 20 (2), 164-183, 2012 | 126 | 2012 |
P-TRANSQUAL: a service quality model of public land transport services IGMY Bakti, S Sumaedi International Journal of Quality & Reliability Management 32 (6), 534-558, 2015 | 111 | 2015 |
Measuring perceived service quality of fast food restaurant in Islamic country: A conceptual framework S Sumaedi, M Yarmen Procedia Food Science 3, 119-131, 2015 | 88 | 2015 |
The effectiveness of ISO 9001 implementation in food manufacturing companies: a proposed measurement instrument S Sumaedi, M Yarmen Procedia food science 3, 436-444, 2015 | 87 | 2015 |
Understanding trust & commitment of individual saving customers in Islamic banking: The role of ego involvement S Sumaedi, RP Juniarti, IGMY Bakti Journal of Islamic Marketing 6 (3), 406-428, 2015 | 86 | 2015 |
The empirical study on patient loyalty: The role of trust, perceived value, and satisfaction (a case study from Bekasi, Indonesia) S Sumaedi, I Gede Mahatma Yuda Bakti, T Rakhmawati, N J. Astrini, ... Clinical Governance: An International Journal 19 (3), 269-283, 2014 | 64 | 2014 |
Factors influencing intention to follow the “stay at home” policy during the COVID-19 pandemic S Sumaedi, IGMY Bakti, T Rakhmawati, T Widianti, NJ Astrini, ... International Journal of Health Governance 26 (1), 13-27, 2021 | 59 | 2021 |
Public transport users’ WOM: An integration model of the theory of planned behavior, customer satisfaction theory, and personal norm theory IGMY Bakti, T Rakhmawati, S Sumaedi, T Widianti, M Yarmen, NJ Astrini Transportation Research Procedia 48, 3365-3379, 2020 | 59 | 2020 |
Factors influencing public transport passengers’ satisfaction: a new model S Sumaedi, IGMY Bakti, T Rakhmawati, NJ Astrini, T Widianti, M Yarmen Management of Environmental Quality: An International Journal 27 (5), 585-597, 2016 | 51 | 2016 |
Public Transport Passengers' Behavioural Intentions: Paratransit in Jabodetabek-Indonesia S Sumaedi, IGMY Bakti, NJ Astrini, T Rakhmawati, T Widianti, M Yarmen Springer Singapore, 2014 | 51 | 2014 |
Factors influencing the behavioral intention of public transport passengers T Widianti, S Sumaedi, IGMY Bakti, T Rakhmawati, NJ Astrini, M Yarmen International Journal of Quality & Reliability Management 32 (7), 666-692, 2015 | 46 | 2015 |
The integrated model of theory planned behavior, value, and image for explaining public transport passengers’ intention to reuse S Sumaedi, M Yarmen, IGMY Bakti, T Rakhmawati, NJ Astrini, T Widianti Management of Environmental Quality: An International Journal 27 (2), 124-135, 2016 | 45 | 2016 |
Innovativeness, proactiveness, and risk-taking: corporate entrepreneurship of Indonesian SMEs NJ Astrini, T Rakhmawati, S Sumaedi, I Bakti, M Yarmen, S Damayanti IOP Conference Series: Materials Science and Engineering 722 (1), 012037, 2020 | 42 | 2020 |
Healthcare service quality model: a multi-level approach with empirical evidence from a developing country S Sumaedi, M Yarmen, IGM Yuda Bakti International Journal of Productivity and Performance Management 65 (8 …, 2016 | 40 | 2016 |
Indonesian public healthcare service institution’s patient satisfaction barometer (IPHSI-PSB) A new public healthcare patient satisfaction index S Sumaedi, IGM Yuda Bakti, T Rakhmawati, NJ Astrini, T Widianti, ... International Journal of Productivity and Performance Management 65 (1), 25-41, 2016 | 35 | 2016 |
Developing a service quality measurement model of public health center in Indonesia T Rakhmawati, S Sumaedi, I Bakti, NJ Astrini, MYT Widianti, DC Sekar, ... Management Science and Engineering 7 (2), 1-15, 2013 | 33 | 2013 |
Patient loyalty model: An extended theory of planned behavior perspective (a case study in Bogor, Indonesia) S Sumaedi, IGMY Bakti, T Rakhmawati, NJ Astrini, M Yarmen, T Widianti Leadership in Health Services 28 (3), 245-258, 2015 | 31 | 2015 |