Shaping the metaverse into reality: a holistic multidisciplinary understanding of opportunities, challenges, and avenues for future investigation A Koohang, JH Nord, KB Ooi, GWH Tan, M Al-Emran, ECX Aw, ... Journal of Computer Information Systems 63 (3), 735-765, 2023 | 283* | 2023 |
ChatGPT and consumers: Benefits, Pitfalls and Future Research Agenda J Paul, A Ueno, C Dennis International Journal of Consumer Studies, 1-13, 2023 | 189 | 2023 |
European quality management practices: The impact of national culture BP Mathews, A Ueno, T Kekäle, M Repka, Z Lopes Pereira, G Silva International Journal of Quality & Reliability Management 18 (7), 692-707, 2001 | 149 | 2001 |
Interactive effects of information exchange, relationship capital and environmental uncertainty on international joint venture (IJV) performance: An emerging markets perspective F Kwok, P Sharma, SS Gaur, A Ueno International Business Review 28 (5), 101481, 2019 | 108 | 2019 |
What are the fundamental features supporting service quality? A Ueno Journal of Services Marketing 24 (1), 74-86, 2010 | 97 | 2010 |
Which management practices are contributory to service quality? A Ueno International Journal of Quality & Reliability Management 25 (6), 585-603, 2008 | 90 | 2008 |
Quality training: needs and evaluation-findings from a European survey BP Mathews, A Ueno, T Kekale, M Repka, ZL Pereira, G Silva Total quality management 12 (4), 483-490, 2001 | 75 | 2001 |
Self-service technology in supermarkets–do frontline staff still matter? P Sharma, A Ueno, R Kingshott Journal of Retailing and Consumer Services 59, 102356, 2021 | 61 | 2021 |
Quality training: findings from a European survey BP Mathews, A Ueno, Z Lopez Periera, G Silva, T Kekal, M Repka The TQM Magazine 13 (1), 61-71, 2001 | 56 | 2001 |
Is empowerment really a contributory factor to service quality? A Ueno The Service Industries Journal 28 (9), 1321-1337, 2008 | 52 | 2008 |
Classroom disciplinary climate in secondary schools in England: What is the real picture? A Jenkins, A Ueno British Educational Research Journal 43 (1), 124-150, 2017 | 36 | 2017 |
Which HRM practices contribute to service culture? A Ueno Total Quality Management & Business Excellence 23 (11-12), 1227-1239, 2012 | 33 | 2012 |
Customer engagement and relationships in multi-actor service ecosystems P Sharma, K Jain, RPJ Kingshott, A Ueno Journal of Business Research 121, 487-494, 2020 | 28 | 2020 |
Emerging digital technologies and consumer decision-making in retail sector: Towards an integrative conceptual framework P Sharma, A Ueno, C Dennis, CP Turan Computers in Human Behavior 148, 107913, 2023 | 23 | 2023 |
Developing a conceptual model illustrating how HRM practices support each other in order to improve service quality A Ueno Procedia-Social and Behavioral Sciences 148, 24-31, 2014 | 20 | 2014 |
Shall we dance? Recreational dance, well-being and productivity performance during COVID-19: A three-country study M Vecchi, P Elf, A Ueno, A Dilmperi, C Dennis, L Devereux Journal of International Marketing 30 (2), 56-72, 2022 | 17 | 2022 |
Digital transformation: A multidisciplinary perspective and future research agenda J Paul, A Ueno, C Dennis, E Alamanos, L Curtis, P Foroudi, A Kacprzak, ... International Journal of Consumer Studies, https://doi.org/10.1111/ijcs.13015, 2024 | 11 | 2024 |
Which management practices are contributory to service quality? Part 2: Findings from in-depth interviews A Ueno International Journal of Quality & Reliability Management 26 (8), 761, 2009 | 10 | 2009 |
Cultural differences in deliberate counterfeit purchase behavior P Sharma, RYK Chan, N Davcik, A Ueno Marketing Intelligence & Planning 40 (1), 121-137, 2022 | 9 | 2022 |
Are performance appraisals and reward really a contributory factor to service quality? A Ueno Services Marketing Quarterly 34 (1), 34-48, 2013 | 8 | 2013 |