| Application of artificial intelligence-based technologies in the healthcare industry: Opportunities and challenges DH Lee, SN Yoon International journal of environmental research and public health 18 (1), 271, 2021 | 562 | 2021 |
| “Untact”: a new customer service strategy in the digital age SM Lee, DH Lee Service Business 14 (1), 1-22, 2020 | 413 | 2020 |
| Supply chain innovation and organizational performance in the healthcare industry SM Lee, DH Lee, MJ Schniederjans International Journal of Operations & Production Management 31 (11), 1193-1214, 2011 | 383 | 2011 |
| The impact of high-performance work systems in the health-care industry: employee reactions, service quality, customer satisfaction, and customer loyalty SM Lee, DH Lee, CY Kang The Service Industries Journal 32 (1), 17-36, 2012 | 309 | 2012 |
| The effect of organizational support on ERP implementation DH Lee, SM Lee, DL Olson, S Hwan Chung Industrial management & data systems 110 (2), 269-283, 2010 | 255 | 2010 |
| Opportunities and challenges for contactless healthcare services in the post-COVID-19 Era SM Lee, DH Lee Technological Forecasting and Social Change 167, 120712, 2021 | 247 | 2021 |
| Healthcare wearable devices: an analysis of key factors for continuous use intention SM Lee, DH Lee Service Business 14 (4), 503-531, 2020 | 176 | 2020 |
| HEALTHQUAL: a multi-item scale for assessing healthcare service quality DH Lee Service Business 11, 491-516, 2017 | 168 | 2017 |
| The quality management ecosystem for predictive maintenance in the Industry 4.0 era SM Lee, DH Lee, YS Kim International Journal of Quality Innovation 5 (1), 4, 2019 | 149 | 2019 |
| A model for designing healthcare service based on the patient experience DH Lee International Journal of Healthcare Management, 2017 | 125 | 2017 |
| Effects of innovation leadership and supply chain innovation on supply chain efficiency: Focusing on hospital size SN Yoon, DH Lee, M Schniederjans Technological Forecasting and Social Change 113, 412-421, 2016 | 112 | 2016 |
| Artificial intelligence and robots in healthcare: What are the success factors for technology-based service encounters? SN Yoon, DH Lee International Journal of Healthcare Management, 2018 | 85 | 2018 |
| Assessing healthcare service quality: a comparative study of patient treatment types DH Lee, KK Kim International Journal of Quality Innovation 3, 1-15, 2017 | 80 | 2017 |
| Service quality and productivity in the US airline industry: a service quality-adjusted DEA model K Choi, DH Lee, DL Olson Service Business 9, 137-160, 2015 | 79 | 2015 |
| Effects of key value co-creation elements in the healthcare system: focusing on technology applications DH Lee Service Business 13 (2), 389-417, 2019 | 78 | 2019 |
| Lessons learned from battling COVID-19: the Korean experience SM Lee, DH Lee International journal of environmental research and public health 17 (20), 7548, 2020 | 66 | 2020 |
| Strategies for technology-driven service encounters for patient experience satisfaction in hospitals DH Lee Technological forecasting and social change 137, 118-127, 2018 | 65 | 2018 |
| Implementation of quality programs in health care organizations DH Lee Service Business 6, 387-404, 2012 | 62 | 2012 |
| Health-care quality management using the MBHCP excellence model SM Lee, DH Lee, DL Olson Total Quality Management & Business Excellence 24 (1-2), 119-137, 2013 | 59 | 2013 |
| Medical tourism: focusing on patients’ prior, current, and post experience S Hwang, DH Lee, CY Kang International journal of quality innovation 4, 1-22, 2018 | 56 | 2018 |
Marc SchniederjansC. Wheaton Battey Distinguished Professor of Business, University of Nebraska-Lincoln在 unl.edu 的电子邮件经过验证
Marc SchniederjansC. Wheaton Battey Distinguished Professor of Business, University of Nebraska-Lincoln在 unl.edu 的电子邮件经过验证
David OlsonProfessor of Business Analytics, University of Nebraska在 unl.edu 的电子邮件经过验证