Expectation and experience: Passenger acceptance of autonomous public transportation vehicles G Eden, B Nanchen, R Ramseyer, F Evéquoz Human-Computer Interaction–INTERACT 2017: 16th IFIP TC 13 International …, 2017 | 85 | 2017 |
On the road with an autonomous passenger shuttle: Integration in public spaces G Eden, B Nanchen, R Ramseyer, F Evéquoz Proceedings of the 2017 CHI conference extended abstracts on human factors …, 2017 | 72 | 2017 |
Performing service design experiments using ethnomethodology and theatre-based reenactment: a Swiss ski resort case study E Fragnière, B Nanchen, M Sitten Service Science 4 (2), 89-100, 2012 | 29 | 2012 |
Putting the customer back in the center of SOA with service design and user-centered design A Saini, B Nanchen, F Evequoz Service-Oriented and Cloud Computing: Second European Conference, ESOCC 2013 …, 2013 | 8 | 2013 |
Perceptions of people with special needs regarding autonomous vehicles and implication on the design of Mobility as a Service to foster social inclusion B Nanchen, R Ramseyer, S Grèzes, M Wyer, A Gervaix, D Juon, ... Frontiers in Human Dynamics 3, 751258, 2022 | 7 | 2022 |
Fieldwork analysis of figurants' involvement in an airplane crash simulation in order to improve the realism of the exercise E Fragnière, B Nanchen, R Ramseyer, P Kuonen, B Larpin, PYRR Wilk 2019 8th International Conference on Industrial Technology and Management …, 2019 | 5 | 2019 |
Service Design and Educational Challenges to Foster Innovation in Tourism: the case of the Swiss Matterhorn Region E Fragnière, R Ramseyer, V Grèzes, P Kuonen, B Nanchen, JM Sahut Gestion 2000 34 (1), 203-213, 2017 | 5 | 2017 |
Improving the accessibility of touristic destinations with an assistive technology for hiking applying universal design principles through service design B Nanchen, P Margot-Cattin, R Ramseyer, R Schegg Proceedings of the 17th International conference on computers helping people …, 2020 | 4 | 2020 |
Using phenomenology to assess risk perception of a new technology in public transportation the case of the autonomous vehicles as mobility as a service (MaaS) in Switzerland R Ramseyer, F Cimmino, L Emery, S Grèzes, V Grèzes, B Nanchen, ... 2018 3rd International Conference on System Reliability and Safety (ICSRS …, 2018 | 4 | 2018 |
An ethological experiment to improve airport security gate process reliability: Understanding time perception and personal awareness of older adult travelers E Fragnière, F Cimmino, L Emery, M Héritier, M Kambly, B Nanchen, ... 2017 2nd International Conference on System Reliability and Safety (ICSRS …, 2017 | 4 | 2017 |
Using ethological approaches to understand skiers’ behavior in cable cars queues in order to improve overall satisfaction: an empirical study conducted in the Swiss Alps E Fragnière, V Gaillet, B Nanchen, R Ramseyer Exploring Services Science: 8th International Conference, IESS 2017, Rome …, 2017 | 3 | 2017 |
Developing a mutualized R&D for network organizations based on Living Lab methods: the transformation of Sion military airport into a commercial airport E Fragnière, B Nanchen, M Héritier, R Ramseyer, M Dubosson, J Mastelic Research and innovation conference proceedings: open living lab days 2018, 2018 | 2 | 2018 |
Concevoir avec et pour les personnes en situation de handicap: vers une approche intégrée et transdisciplinaire de conception inclusive B Nanchen, E Fragnière, S Hannart, N Moulin, S Rullac, R Weissbrodt, ... Vulnérabilités et risques émergents: penser et agir ensemble pour …, 2022 | 1 | 2022 |
Improving the Orchestration Resilience of a Smart Integrated Tourism Destination–A Case Study in the Swiss Alps B Nanchen, A Bovier, B Golay, J Salamin, E Fragnière Die Unternehmung 75 (1), 24-42, 2021 | 1 | 2021 |
Orchestrating tourism actors' network via the" N-1 N+ 1 touchpoints" algorithm: a b2b chatbot to improve customer's journeys R Ramseyer, D Calvaresi, B Nanchen, R Schegg, M Schumacher, ... Proceedings of the 19th International Conference e-Society 2021, 2021 | 1 | 2021 |
Innover avec et pour les personnes en situation de handicap. Vers une approche transdisciplinaire de co-innovation B Nanchen, S Rullac, E Fragnière, S Sandoz, R Weissbrodt Alter. European Journal of Disability Research, 69-84, 2023 | | 2023 |
Document Information F Antonialli, J Puchinger, D Korbee, B Nanchen, R Ramseyer framework 1, 2, 2022 | | 2022 |
Perceptions of People with Special Needs Regarding Autonomous Vehicles and Implication on the Design of Mobility as a Service to Foster Social Inclusion. Front. Hum. Dyn 3 … B Nanchen, R Ramseyer, S Grèzes, M Wyer, A Gervaix, D Juon, ... | | 2022 |
Empowerment des consommateurs et co-conception de produits et services: le cas d’un programme d’innovation avec et pour des consommateur vulnérables B Nanchen Actes des 21èmes Journées Normandes de Recherche sur la Consommation, 2022 | | 2022 |
Empowerment des consommateurs et consommatrices et co-conception de produits et services: le cas d’un programme d’innovation avec et pour des consommateurs vulnérables B Nanchen Proceedings of the Second Interdisciplinary Conference on Disability and …, 2022 | | 2022 |