| The role of empathy in crisis communication: Providing a deeper understanding of how organizational crises and crisis communication affect reputation L Schoofs, AS Claeys, A De Waele, V Cauberghe Public Relations Review 45 (5), 101851, 2019 | 101 | 2019 |
| The organizational voice: The importance of voice pitch and speech rate in organizational crisis communication A De Waele, AS Claeys, V Cauberghe Communication Research 46 (7), 1026-1049, 2019 | 43 | 2019 |
| The power of empathy: The dual impacts of an emotional voice in organizational crisis communication A De Waele, L Schoofs, AS Claeys Journal of Applied Communication Research 48 (3), 350-371, 2020 | 32 | 2020 |
| Spokespersons’ nonverbal behavior in times of crisis: The relative importance of visual and vocal cues A De Waele, AS Claeys, V Cauberghe, G Fannes Journal of Nonverbal Behavior 42, 441-460, 2018 | 29 | 2018 |
| Nonverbal cues of deception in audiovisual crisis communication A De Waele, AS Claeys Public Relations Review 43 (4), 680-689, 2017 | 25 | 2017 |
| Preparing to face the media in times of crisis: Training spokespersons’ verbal and nonverbal cues A De Waele, AS Claeys, M Opgenhaffen Public Relations Review 46 (2), 101871, 2020 | 22 | 2020 |
| Informing the public matters: A field experiment during an ongoing health crisis in Belgium AS Claeys, A De Waele, E Koppen Journal of Contingencies and Crisis Management 30 (4), 354-364, 2022 | 9 | 2022 |
| The effects of expressing empathy/autonomy support using a COVID-19 vaccination chatbot: experimental study in a sample of Belgian adults W Trzebiński, T Claessens, J Buhmann, A De Waele, G Hendrickx, ... JMIR Formative Research 7, e41148, 2023 | 4 | 2023 |
| The organizational voice: The role of vocal cues in times of crisis A De Waele Doktorarbeit), KU Leuven, Leuven, 2018 | 3 | 2018 |
| The Vaccine Training Barometer: Assessing healthcare providers’ confidence to answer vaccine-related questions and their training needs A De Waele, G Hendrickx, S Valckx, À Domínguez, D Toledo, J Castilla, ... Vaccine 42 (9), 2421-2428, 2024 | 1 | 2024 |
| From message to messenger: should politicians lead-by-example to increase compliance with public health directives? AS Claeys, A De Waele Health Communication 38 (14), 3393-3408, 2023 | 1 | 2023 |
| The importance of authenticity in organizational crisis communication via social media AS Claeys, A De Waele Social Media and Crisis Communication, 106-116, 2022 | 1 | 2022 |
| Empathy as a driver of consumers’ attitudinal responses to organizational crises and crisis communication L Schoofs, AS Claeys, A De Waele, V Cauberghe 68th Annual ICA Conference: Voices, 2018 | 1 | 2018 |
| The importance of visual and vocal cues of organizational spokespersons in times of crisis A De Waele, AS Claeys, V Cauberghe, G Fannes 67th Annual conference of the International Communication Association (ICA), 2017 | 1 | 2017 |
| Towards inclusive crisis communication: participation processes and stakeholder involvement in evidence based guideline development DCM Wopereis, P Thyssen, K Hannes 5th European Congress of Qualitative Inquiry, Date: 2022/02/01-2022/02/04 …, 2022 | | 2022 |
| Crisis response selection decisions under time pressure AS Claeys, WT Coombs, A De Waele 6th International Crisis Communication Conference, 2019 | | 2019 |
| The impact of voice pitch of male and female spokespersons in times of crisis A De Waele, AS Claeys 7th European Communication Conference (ECC 2018), 2018 | | 2018 |
| Optimization of spokespersons’ use of voice in organizational crisis communication A De Waele, AS Claeys, V Cauberghe 25th International Public Relations Research Symposium (BledCom 2018), 91-92, 2018 | | 2018 |
| The impact of a spokesperson’s visual and vocal cues on the public’s attitudes towards an organization in crisis A De Waele, AS Claeys, V Cauberghe Etmaal van de Communicatiewetenschap: innovative methods in communication …, 2017 | | 2017 |
| Nonverbal crisis communication in practice: media training of spokespersons A De Waele, AS Claeys, M Opgenhaffen 5th International Crisis Communication Conference, 2017 | | 2017 |
