| Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident? TH Ho, D Tojib, Y Tsarenko International Journal of Hospitality Management 87, 102501, 2020 | 124 | 2020 |
| The Role of Perceived Fit in the Tourist Destination Choice D Tojib, Y Tsarenko, T Hin Ho, G Tuteja, S Rahayu Tourism Analysis 27 (1), 63-76, 2022 | 27 | 2022 |
| Speaking up against service unfairness: The role of negative meta-perceptions TH Ho, D Tojib, S Khajehzadeh Journal of Retailing and Consumer Services 35, 12-19, 2017 | 14 | 2017 |
| Service robots or human staff? The role of performance goal orientation in service robot adoption D Tojib, TH Ho, Y Tsarenko, I Pentina Computers in Human Behavior 134, 107339, 2022 | 12 | 2022 |
| When interacting with a service robot is (not) satisfying: The role of customers’ need for social sharing of emotion M Lajante, D Tojib, THI Ho Computers in Human Behavior 146, 107792, 2023 | 10 | 2023 |
| Factors influencing consumer forgiveness: a systematic literature review and directions for future research Y Kim, TH Ho, LP Tan, R Casidy Journal of Service Theory and Practice 33 (5), 601-628, 2023 | 9 | 2023 |
| You are supposed to help me: Transgressed customers' evaluations of help from service providers and third-party customers following service failure TH Ho | | 2019 |
| Changing of the retail landscape: who supports your customers matters TH Ho, D Tojib, Y Tsarenko Advances in National Brand and Private Label Marketing: Sixth International …, 2019 | | 2019 |
