| Leadership empowerment behaviour on safety officer and safety teamwork in manufacturing industry DYK Tong, D Rasiah, XF Tong, KP Lai Safety science 72, 190-198, 2015 | 86 | 2015 |
| An explorative study of shopper-based salient e-servicescape attributes: A Means-End Chain approach KP Lai, SC Chong, HB Ismail, DYK Tong International Journal of Information Management 34 (4), 517-532, 2014 | 75 | 2014 |
| Ladies' purchase intention during retail shoes sales promotions D Yoon Kin Tong, K Piew Lai, X Fa Tong International Journal of Retail & Distribution Management 40 (2), 90-108, 2012 | 58 | 2012 |
| Conceptual framework for the adoption of Islamic retail banking services in Malaysia S Thambiah, UC Eze, KS Tan, RJ Nathan, KP Lai Journal of Electronic Banking Systems 2010 (1), 1-10, 2010 | 55 | 2010 |
| Effect of innovation to the success of female entrepreneurs KP Lai, RJ Nathan, KS Tan, BB Chan Journal of innovation management in small and medium enterprises 2010 (1), 1-14, 2010 | 51 | 2010 |
| The effects of service quality and perceived price on revisit intention of patients: the Malaysian context KP Lai, YY Yuen, SC Chong International Journal of Quality and Service Sciences 12 (4), 541-558, 2020 | 43 | 2020 |
| The applicability of information technology governance in the Malaysian SMEs KS Tan, WL Teo, KP Lai Journal of Innovation Management in Small and Medium Enterprises 2011, 1-10, 2011 | 23 | 2011 |
| The influence of servicescape and service credibility on older adults' intention to recover: A study of rehabilitation services in Malaysia KP Lai, SC Chong Journal of Health Organization and Management 34 (2), 101-122, 2020 | 17 | 2020 |
| Do the servicescape of public and private hospitals differ? The Malaysian context KP Lai, SC Chong International Journal of Quality and Service Sciences 11 (3), 357-377, 2019 | 13 | 2019 |
| CONSUMERS’PERCEPTIONS TOWARDS INTERNATIONAL SUPERMARKET PRIVATE BRAND PRODUCTS MC Yap, DYK Tong, KP Lai International Journal of Social Sciences and Humanity Studies 3 (1), 271-280, 2011 | 12 | 2011 |
| The influence of hospital service credibility on patients’ revisit intention CY Sia, KP Lai, MNM Noor, HB Ismail, DYK Tong, YY Yuen The Turkish Online Journal of Design, Art, and Communication–TOJDAC, Special …, 2018 | 9 | 2018 |
| Do salient e-servicescape attributes predict online brand image? KP Lai, SC Chong, HB Ismail, DYK Tong International Journal of Internet Marketing and Advertising 9 (3), 209-232, 2015 | 9 | 2015 |
| Influences of time perspectives and perceived values on continuance intention to engage in social media amongst older adults for healthcare-related purposes KP Lai, SC Chong Universal Access in the Information Society 22 (2), 315-329, 2023 | 6 | 2023 |
| A framework for enhancing intention to recover and credibility of the rehabilitation centre among older adults in Malaysia PC Choo, H Ismail, KS Tan, CT Lye, YY Yuen, KP Lai Journal of Tourism, Hospitality and Environment Management 5 (21), 13-39, 2020 | 5 | 2020 |
| UNDERSTANDING MALAYSIAN STUDENTS’ONLINE SERVICE EXPERIENCES FOR ACHIEVING SUSTAINABILITY IN PRIVATE HIGHER EDUCATION INSTITUTIONS ZX Liang, KP Lai, SC Chong, CL Tan Journal of Sustainability Science and Management 17 (4), 161-182, 2022 | 2 | 2022 |
| Factors Influencing Employee Retention Among Executive Employees in Semiconductor Industry in Malaysia CH Wen, KS Tan, YY Yen, KP Lai 4th International Conference on Communication, Language, Education and …, 2024 | 1 | 2024 |
| WILL SERVICESCAPE AFFECT PATIENTS’TRUST? THE MODERATING EFFECTS OF PUBLIC AND PRIVATE PATIENTS KF Ng, YY Yuen, KS Tan, JR Hanaysha, D Nikbin, KP Lai The Turkish Online Journal of Design, Art and Communication, 2146-5193, 2018 | 1 | 2018 |
| User acceptance of near field communication (NFC) system YY Yen, GS Ruey, DA Rasiah, TK Sin, LK Piew, SA Ramasamy, ... European Proceedings of Social and Behavioural Sciences 40, 2018 | 1 | 2018 |
| Conceptualising and measuring public hospital servicescape KF Ng, KP Lai, HB Ismail, DYK Tong, YY Yuen, K Fong Ng, K Piew Lai, ... European Proceedings of Social and Behavioural Sciences 44, 2017 | 1 | 2017 |
| How older adults’ health beliefs affect intention to perform COVID-19 self-examination: A reasoned action approach KP Lai, SC Chong, B Lin Human Systems Management 42 (5), 569-587, 2023 | | 2023 |
