Service Research Priorities in a Rapidly Changing Context AL Ostrom, A Parasuraman, DE Bowen, L Patrício, CA Voss Journal of Service Research 18 (2), 127-159, 2015 | 1954 | 2015 |
Multilevel service design: from customer value constellation to service experience blueprinting L Patrício, RP Fisk, JF e Cunha, L Constantine Journal of Service Research 14 (2), 180-200, 2011 | 1016 | 2011 |
Customer experience modeling: from customer experience to service design J Teixeira, L Patrício, NJ Nunes, L Nóbrega, RP Fisk, L Constantine Journal of Service Management 23 (3), 362-376, 2012 | 665 | 2012 |
Designing multi-interface service experiences: the service experience blueprint L Patrício, RP Fisk, J Falcão e Cunha Journal of Service Research 10 (4), 318-334, 2008 | 592 | 2008 |
“Futurizing” smart service: implications for service researchers and managers NV Wunderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ... Journal of Services Marketing 29 (6/7), 442-447, 2015 | 442 | 2015 |
Handbook of service science PP Maglio, CA Kieliszewski, JC Spohrer, K Lyons, L Patrício, Y Sawatani Springer, 2019 | 392* | 2019 |
Understanding value co-creation in complex services with many actors N Pinho, G Beirão, L Patrício, R P. Fisk Journal of Service Management 25 (4), 470-493, 2014 | 370 | 2014 |
Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels G Beirão, L Patrício, RP Fisk Journal of Service Management 28 (2), 227-249, 2017 | 321 | 2017 |
Upframing Service Design and Innovation for Research Impact L Patrício, A Gustafsson, R Fisk Journal of Service Research 21 (1), 3-16, 2018 | 305 | 2018 |
The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design J Grenha Teixeira, L Patrício, KH Huang, RP Fisk, L Nóbrega, ... Journal of Service Research 20 (3), 240-258, 2017 | 271 | 2017 |
A bricolage perspective on service innovation L Witell, H Gebauer, E Jaakkola, W Hammedi, L Patricio, H Perks Journal of Business Research 79, 290-298, 2017 | 265 | 2017 |
Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel L Patrício, RP Fisk, J Falcão e Cunha Managing Service Quality 13 (6), 471-482, 2003 | 233 | 2003 |
Billions of impoverished people deserve to be better served: A call to action for the service research community RPP Fisk, L Anderson, DE Bowen, T Gruber, A Ostrom, L Patrício, ... Journal of Service Management 27 (1), 43-55, 2016 | 151 | 2016 |
Elevating the human experience (HX) through service research collaborations: introducing ServCollab RP Fisk, L Alkire, L Anderson, DE Bowen, T Gruber, AL Ostrom, L Patrício Journal of Service Management 31 (4), 615-635, 2020 | 150 | 2020 |
Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips R Carreira, L Patrício, RN Jorge, C Magee Transport Policy 31, 35-46, 2014 | 145 | 2014 |
Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems L Patrício, D Sangiorgi, D Mahr, M Čaić, S Kalantari, S Sundar Journal of Service Management 31 (5), 889-909, 2020 | 143 | 2020 |
Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare L Patrício, NF de Pinho, JG Teixeira, RP Fisk Service Science 10 (1), 76-97, 2018 | 135 | 2018 |
Leveraging service design as a multidisciplinary approach to service innovation MP Joly, JG Teixeira, L Patrício, D Sangiorgi Journal of Service Management 30 (6), 681-715, 2019 | 125 | 2019 |
Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches N Costa, L Patrício, N Morelli, CL Magee Design Studies 55 (1), 112-145, 2018 | 124 | 2018 |
Creating New Services L Patrício, R Fisk Serving Customers: Global Services Marketing Perspectives, 185-207, 2013 | 110 | 2013 |