| Service research priorities: managing and delivering service in turbulent times AL Ostrom, JM Field, D Fotheringham, M Subramony, A Gustafsson, ... Journal of Service Research 24 (3), 329-353, 2021 | 229 | 2021 |
| Customer acceptance of AI in service encounters: understanding antecedents and consequences AL Ostrom, D Fotheringham, MJ Bitner Handbook of service science, volume II, 77-103, 2019 | 187 | 2019 |
| Service research priorities: designing sustainable service ecosystems JM Field, D Fotheringham, M Subramony, A Gustafsson, AL Ostrom, ... Journal of Service Research 24 (4), 462-479, 2021 | 142 | 2021 |
| The effect of implementing chatbot customer service on stock returns: An event study analysis D Fotheringham, MA Wiles Journal of the Academy of Marketing Science 51 (4), 802-822, 2023 | 68 | 2023 |
| A Longitudinal Examination of the Relationship Between National-Level Per Capita Advertising Expenditure and National-Level Life Satisfaction Across 76 Countries MA Wiles, S Janani, D Fotheringham, CJ Miller Marketing Science 43 (3), 542-563, 2024 | | 2024 |
