| Knowing how satisfied/dissatisfied is far from enough: a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques T Yang, J Wu, J Zhang International Journal of Contemporary Hospitality Management 36 (3), 873-892, 2024 | 13 | 2024 |
| Service attributes for sustainable rural tourism from online comments: Tourist satisfaction perspective J Wu, T Yang Journal of Destination Marketing & Management 30, 100822, 2023 | 13 | 2023 |
| How to prioritize perceived quality attributes from consumers' perspective? Analysis through social media data T Yang, Y Dang, J Wu Electronic Commerce Research, 1-29, 2023 | 13 | 2023 |
| Consumers' affective needs matter: Open innovation through mining luxury hotels' online reviews J Wu, T Yang, Z Zhou, N Zhao International Journal of Hospitality Management 114, 103556, 2023 | 10 | 2023 |
| Dynamic perceived quality analysis using social media data at macro-and micro-levels T Yang, Y Dang, J Wu Industrial Management & Data Systems 123 (5), 1465-1495, 2023 | 9 | 2023 |
| Asymmetric effects of perceived quality on overall evaluation and moderating effect of sentiment: Evidence from automobile reviews T Yang, Y Dang, J Wu Journal of Systems Science and Systems Engineering 32 (1), 16-33, 2023 | 7 | 2023 |
| Wisdom of crowds: SWOT analysis based on hybrid text mining methods using online reviews J Wu, N Zhao, T Yang Journal of Business Research 171, 114378, 2024 | 6 | 2024 |
| Duopoly competition between chauffeured car and taxi: an analysis of pricing and market segmentation T Yang, J Wu, J Wang Journal of Systems Science and Information 5 (6), 511-523, 2017 | 4 | 2017 |
| Has COVID-19 Changed Consumers’ Satisfiers and Dissatisfiers? Evidence from Online Reviews of 5-Star Hotels in Shanghai and Beijing J Wu, T Yang Journal of China Tourism Research 20 (2), 430-452, 2024 | 3 | 2024 |
| Exploring the asymmetric effects of perceived quality on product evaluation: A study of automobile review T Yang, Y Dang, J Wu International Symposium on Knowledge and Systems Sciences, 65-80, 2022 | 3 | 2022 |
| Knowledge Discovery from Online Reviews J Wu, T Yang Knowledge Technology and Systems: Toward Establishing Knowledge Systems …, 2023 | 1 | 2023 |
| How to stay competitive: An innovative concept to assess the business competitiveness using online restaurant reviews J Wu, J Chen, T Yang, N Zhao International Journal of Hospitality Management 122, 103836, 2024 | | 2024 |
| 基于扎根理论的感知质量属性抽取方法研究 杨彤， 党延忠， 徐照光， 吴江宁 系统管理学报, 2024 | | 2024 |
| How to Quantify Perceived Quality from Consumer Big Data: An Information Usefulness Perspective T Yang, Y Dang, J Wu International Symposium on Knowledge and Systems Sciences, 63-77, 2023 | | 2023 |
| The Impact of Vehicle Purchase Tax: A Construal Level Analysis of Consumer Reviews T Yang, B Lu, D Qiao Pacific Asia Conference on Information Systems (PACIS), 2023 | | 2023 |
| 出租车与专车服务的平台合作模式对双方利润的影响及溢出效应 杨彤， 吴江宁， 王明征 系统工程理论与实践, 2021 | | 2021 |
| 平台合作模式对出租车公司利润的影响研究 杨彤， 吴江宁 运筹与管理 29 (9), 208, 2020 | | 2020 |
