| Impact of ambient odors on mall shoppers' emotions, cognition, and spending: A test of competitive causal theories JC Chebat, R Michon Journal of business research 56 (7), 529-539, 2003 | 1391 | 2003 |
| How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study JC Chebat, W Slusarczyk Journal of business research 58 (5), 664-673, 2005 | 1074 | 2005 |
| The impact of music on consumers' reactions to waiting for services MK Hul, L Dube, JC Chebat Journal of retailing 73 (1), 87-104, 1997 | 921 | 1997 |
| Mall atmospherics: the interaction effects of the mall environment on shopping behavior R Michon, JC Chebat, LW Turley Journal of business research 58 (5), 576-583, 2005 | 773 | 2005 |
| The impact of empowerment on customer contact employees’ roles in service organizations JC Chebat, P Kollias Journal of Service research 3 (1), 66-81, 2000 | 733 | 2000 |
| The effects of background music on consumers' desire to affiliate in buyer‐seller interactions L Dubé, JC Chebat, S Morin Psychology & Marketing 12 (4), 305-319, 1995 | 547 | 1995 |
| Linking retail strategy, atmospheric design and shopping behaviour LW Turley, JC Chebat Journal of Marketing Management 18 (1-2), 125-144, 2002 | 536 | 2002 |
| The impact of a flagship vs. a brand store on brand attitude, brand attachment and brand equity PY Dolbec, JC Chebat Journal of Retailing 89 (4), 460-466, 2013 | 426 | 2013 |
| A proposed model of online consumer behavior: Assessing the role of gender MO Richard, JC Chebat, Z Yang, S Putrevu Journal of Business research 63 (9-10), 926-934, 2010 | 412 | 2010 |
| Silent voices: why some dissatisfied consumers fail to complain JC Chebat, M Davidow, I Codjovi Journal of service research 7 (4), 328-342, 2005 | 379 | 2005 |
| The role of pleasant music in servicescapes: A test of the dual model of environmental perception S Morin, L Dubé, JC Chebat Journal of Retailing 83 (1), 115-130, 2007 | 371 | 2007 |
| Shopping well-being at the mall: Construct, antecedents, and consequences K El Hedhli, JC Chebat, MJ Sirgy Journal of business research 66 (7), 856-863, 2013 | 359 | 2013 |
| Environmental background music and in-store selling JC Chebat, CG Chebat, D Vaillant Journal of Business Research 54 (2), 115-123, 2001 | 348 | 2001 |
| Colors and cultures: exploring the effects of mall décor on consumer perceptions JC Chebat, M Morrin Journal of business Research 60 (3), 189-196, 2007 | 339 | 2007 |
| Perceived appropriateness and its effect on quality, affect and behavior BJ Babin, JC Chebat, R Michon Journal of Retailing and Consumer services 11 (5), 287-298, 2004 | 327 | 2004 |
| An examination of the role of perceived support and employee commitment in employee-customer encounters. C Vandenberghe, K Bentein, R Michon, JC Chebat, M Tremblay, JF Fils Journal of applied psychology 92 (4), 1177, 2007 | 325 | 2007 |
| The interaction of retail density and music tempo: Effects on shopper responses SA Eroglu, KA Machleit, JC Chebat Psychology & Marketing 22 (7), 577-589, 2005 | 304 | 2005 |
| Person-place congruency: The interactive effects of shopper style and atmospherics on consumer expenditures M Morrin, JC Chebat Journal of Service Research 8 (2), 181-191, 2005 | 296 | 2005 |
| Value strategy rather than quality strategy: A case of business-to-business professional services J Lapierre, P Filiatrault, JC Chebat Journal of business Research 45 (2), 235-246, 1999 | 293 | 1999 |
| Consumer revenge behavior: a cross-cultural perspective H Zourrig, JC Chebat, R Toffoli Journal of Business Research 62 (10), 995-1001, 2009 | 279 | 2009 |
