| Measuring banks' automated service quality: A confirmatory factor analysis approach. M Al-Hawari, N Hartley, T Ward Marketing bulletin 16, 2005 | 260 | 2005 |
| The threat of terrorism and tourist choice behavior G Walters, A Wallin, N Hartley Journal of travel research 58 (3), 370-382, 2019 | 135 | 2019 |
| Corporate digital responsibility in service firms and their ecosystems J Wirtz, WH Kunz, N Hartley, J Tarbit Journal of Service Research 26 (2), 173-190, 2023 | 93 | 2023 |
| Service provider’s experiences of service separation: the case of telehealth T Green, N Hartley, N Gillespie Journal of Service Research 19 (4), 477-494, 2016 | 88 | 2016 |
| Service work in 2050: toward a work ecosystems perspective M Subramony, D Solnet, M Groth, D Yagil, N Hartley, P Beomcheol Kim, ... Journal of Service Management 29 (5), 956-974, 2018 | 69 | 2018 |
| Assessing the value of real-life brands in Virtual Worlds SJ Barnes, J Mattsson, N Hartley Technological Forecasting and Social Change 92, 12-24, 2015 | 58 | 2015 |
| How can the word “NEW” evoke consumers' experiences of novelty and interest? B Sung, N Hartley, E Vanman, I Phau Journal of Retailing and Consumer Services 31, 166-173, 2016 | 56 | 2016 |
| Feathers in the nest: Establishing a supportive environment for women researchers N Hartley, A Dobele The Australian Educational Researcher 36 (1), 43-58, 2009 | 49 | 2009 |
| Exploring the predictors of home telehealth uptake by elderly Australian healthcare consumers TG Russell, N Gillespie, N Hartley, D Theodoros, A Hill, L Gray Journal of Telemedicine and Telecare 21 (8), 485-489, 2015 | 44 | 2015 |
| Client, provider and community referrer perceptions of telehealth for the delivery of rural paediatric allied health services J Campbell, D Theodoros, T Russell, N Gillespie, N Hartley Australian Journal of Rural Health 27 (5), 419-426, 2019 | 43 | 2019 |
| Service products and productization J Wirtz, MP Fritze, E Jaakkola, K Gelbrich, N Hartley Journal of Business Research 137, 411-421, 2021 | 41 | 2021 |
| Consumer trust in food safety requires information transparency TK Lam, J Heales, N Hartley, C Hodkinson Australasian Journal of Information Systems 24, 2020 | 37 | 2020 |
| Implementation factors are neglected in research investigating telehealth delivery of allied health services to rural children: A scoping review J Campbell, D Theodoros, N Hartley, T Russell, N Gillespie Journal of telemedicine and telecare 26 (10), 590-606, 2020 | 36 | 2020 |
| The emotion of interest and its relevance to consumer psychology and behaviour B Sung, EJ Vanman, N Hartley, I Phau Australasian Marketing Journal 24 (4), 337-343, 2016 | 34 | 2016 |
| Pro bono service sheds new light into commercial friendship SL Arnold, DT Nguyen, N Hartley Journal of Strategic Marketing 19 (4), 381-394, 2011 | 23 | 2011 |
| Consumer construal of separation in virtual services N Hartley, T Green Journal of Service Theory and Practice 27 (2), 358-383, 2017 | 16 | 2017 |
| Executive decision-making: piloting project ECHO® to integrate care in Queensland P Moss, N Hartley, J Ziviani, D Newcomb, T Russell International journal of integrated care 20 (4), 2020 | 15 | 2020 |
| Interest, but not liking, drives consumer preference toward novelty B Sung, E Vanman, N Hartley Australasian marketing journal 27 (4), 242-248, 2019 | 15 | 2019 |
| An exploration of motives for attending Australian ecotourism locations and their influence on future intentions N Hartley, P Harrison Australian & New Zealand Marketing Academy (ANZMAC), 2009 | 15 | 2009 |
| Corporate digital responsibility at the dawn of the digital service revolution J Wirtz, N Hartley, WH Kunz, J Tarbit, J Ford Available at SSRN 3806235, 2021 | 14 | 2021 |
