Customer sentiment in web-based service interactions: Automated analyses and new insights GB Yom-Tov, S Ashtar, D Altman, M Natapov, N Barkay, M Westphal, ... Companion Proceedings of the The Web Conference 2018, 1689-1697, 2018 | 34 | 2018 |
Human-AI Collaboration: The Effect of AI Delegation on Human Task Performance and Task Satisfaction P Hemmer, M Westphal, M Schemmer, S Vetter, M Vössing, G Satzger Proceedings of the 28th International Conference on Intelligent User …, 2023 | 25 | 2023 |
Decision control and explanations in human-AI collaboration: Improving user perceptions and compliance M Westphal, M Vössing, G Satzger, GB Yom-Tov, A Rafaeli Computers in Human Behavior 144, 107714, 2023 | 16 | 2023 |
A patient-centered information system (myED) for emergency care journeys: design, development, and initial adoption M Westphal, GB Yom-Tov, A Parush, N Carmeli, A Shaulov, C Shapira, ... JMIR Formative Research 4 (2), e16410, 2020 | 14 | 2020 |
When, where, and with whom during crisis: The effect of risk perceptions and psychological distance on travel intentions G Fuchs, D Efrat-Treister, M Westphal Tourism Management 100, 104809, 2024 | 9 | 2024 |
Reducing Abandonment and Improving Attitudes in Emergency Departments: Integrating Delay Announcements into Operational Transparency to Signal Service Quality M Westphal, G Yom-Tov, A Parush, A Rafaeli SSRN, 2022 | 2 | 2022 |
Employee reactions to uncertainty: an exploration of individual, role-based, & situational factors NE Dimotakis, KA Graham, A Shaulov, AK Shepard, M Westphal Academy of Management Proceedings 2019 (1), 15640, 2019 | 1 | 2019 |