| Intention to adopt knowledge through virtual communities: posters vs lurkers S Liao, E Chou Online information review 36 (3), 442-461, 2012 | 151 | 2012 |
| Fairness and devotion go far: Integrating online justice and value co-creation in virtual communities EY Chou, CY Lin, HC Huang International Journal of Information Management 36 (1), 60-72, 2016 | 137 | 2016 |
| They support, so we talk: the effects of other users on self-disclosure on social networking sites CY Lin, EY Chou, HC Huang Information Technology & People 34 (3), 1039-1064, 2021 | 33 | 2021 |
| Believe to go the extra mile: the influence of internal CSR initiatives on service employee organizational citizenship behaviors EY Chou, HY Liang, JSC Lin Journal of Service Theory and Practice 31 (6), 845-867, 2021 | 22 | 2021 |
| Investigating the role of customer forgiveness following a double deviation CY Lin, EY Chou Journal of Services Marketing 36 (8), 1042-1057, 2022 | 20 | 2022 |
| Building a social media community around your brand: the moderating role of firm engagement tactics EY Chou, CY Lin Journal of Marketing Management 39 (7-8), 702-734, 2023 | 6 | 2023 |
| What if I make the wrong decision? The role of anticipated regret in switching barrier based customer retention JSC Lin, EY Chou, CY Lin Marketing Challenges in a Turbulent Business Environment: Proceedings of the …, 2016 | 6 | 2016 |
| Stepping up, stepping out: the elderly customer long-term health-care experience CY Lin, EY Chou Journal of Services Marketing 36 (8), 1076-1094, 2022 | 4 | 2022 |
| Service experience management in Asia: A review and directions for future research JSC Lin, L Cheng-Yu, EY Chou Tai Da Guan Li Lun Cong 26 (2), 303, 2016 | 3 | 2016 |
| Satisfying customers through satisfied service employees: Integrating the emotional labor and emotional contagion perspectives JSC Lin, EY Chou, CY Lin Looking Forward, Looking Back: Drawing on the Past to Shape the Future of …, 2015 | 3 | 2015 |
| Service employees as brand champions: The effects of service employees’ branding behaviors on brand outcomes JSC Lin, CY Lin, EY Chou Looking Forward, Looking Back: Drawing on the Past to Shape the Future of …, 2015 | 2 | 2015 |
| Believe to Go the Extra Mile: Exploring the Influences of Internal CSR Initiatives on Service Employee Organizational Citizenship Behavior: An Abstract HY Liang, EY Chou, JSC Lin Enlightened Marketing in Challenging Times: Proceedings of the 2019 AMS …, 2020 | 1 | 2020 |
| Member Lock-In and Knowledge Break-Out in SNS Groups: Integrating the “Pull-In,”“Push-Back,” and “Mooring” Effects: An Abstract EY Chou, CY Lin, TT Chen, HC Huang Finding New Ways to Engage and Satisfy Global Customers: Proceedings of the …, 2019 | 1 | 2019 |
| The Influence of Internal CSR Initiatives on the Organizational Citizenship Behaviors of Employees: An Abstract HY Liang, EY Chou, JSC Lin Finding New Ways to Engage and Satisfy Global Customers: Proceedings of the …, 2019 | 1 | 2019 |
| Predicting the churn patterns of monetizers and non-monetizers: exploring the influence of behavioral variability in churn prediction RY Wu, YH Hu, EY Chou Internet Research, 2025 | | 2025 |
| Good for all, good for me: the influences of dedication-and constraint-based switching barriers on user-generated contributions EY Chou, CY Lin Internet Research, 2024 | | 2024 |
| Building Online Brand Community around your Brand: Exploring the Moderating Role of Function-Based Supports: An Abstract CY Lin, EY Chou Enlightened Marketing in Challenging Times: Proceedings of the 2019 AMS …, 2020 | | 2020 |
