A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors S Benoit, TL Baker, RN Bolton, T Gruber, J Kandampully Journal of Business Research 79, 219-227, 2017 | 758 | 2017 |
The burdens of ownership: reasons for preferring renting S Moeller, K Wittkowski Managing Service Quality: An International Journal 20 (2), 176-191, 2010 | 517 | 2010 |
Characteristics of services–a new approach uncovers their value S Moeller Journal of services Marketing 24 (5), 359-368, 2010 | 476 | 2010 |
Chain liability in multitier supply chains? Responsibility attributions for unsustainable supplier behavior J Hartmann, S Moeller Journal of operations management 32 (5), 281-294, 2014 | 469 | 2014 |
Customer integration—a key to an implementation perspective of service provision S Moeller Journal of service research 11 (2), 197-210, 2008 | 341 | 2008 |
Contagious effects of customer misbehavior in access-based services T Schaefers, K Wittkowski, S Benoit, R Ferraro Journal of Service Research 19 (1), 3-21, 2016 | 259 | 2016 |
Uncovering collaborative value creation patterns and establishing corresponding customer roles S Moeller, R Ciuchita, D Mahr, G Odekerken-Schröder, M Fassnacht Journal of service research 16 (4), 471-487, 2013 | 207 | 2013 |
The interplay of customer experience and commitment T Keiningham, J Ball, S Benoit, HL Bruce, A Buoye, J Dzenkovska, L Nasr, ... Journal of Services Marketing 31 (2), 148-160, 2017 | 184 | 2017 |
A framework for supplier relationship management (SRM) S Moeller, M Fassnacht, S Klose Journal of business-to-business marketing 13 (4), 69-94, 2006 | 179 | 2006 |
Restrict, clean and protect: signaling consumer safety during the pandemic and beyond LL Bove, S Benoit Journal of Service Management 31 (6), 1185-1202, 2020 | 116 | 2020 |
Retaining customers with shopping convenience S Moeller, M Fassnacht, A Ettinger Journal of Relationship Marketing 8 (4), 313-329, 2009 | 108 | 2009 |
Firms’ intentions to use nonownership services K Wittkowski, S Moeller, J Wirtz Journal of Service Research 16 (2), 171-185, 2013 | 104 | 2013 |
Linking service convenience to satisfaction: Dimensions and key moderators S Benoit, S Klose, A Ettinger Journal of Services Marketing 31 (6), 527-538, 2017 | 94 | 2017 |
Customer deviance: A framework, prevention strategies, and opportunities for future research PW Fombelle, CM Voorhees, MR Jenkins, K Sidaoui, S Benoit, T Gruber, ... Journal of Business Research 116, 387-400, 2020 | 80 | 2020 |
Paying for convenience: Attractiveness and revenue potential of time‐based delivery services P Goebel, S Moeller, R Pibernik International Journal of Physical Distribution & Logistics Management 42 (6 …, 2012 | 78 | 2012 |
“I like it, but I don't use it”: Impact of carsharing business models on usage intentions in the sharing economy R Hahn, F Ostertag, A Lehr, M Büttgen, S Benoit Business Strategy and the Environment 29 (3), 1404-1418, 2020 | 69 | 2020 |
Future scenarios of the collaborative economy: centrally orchestrated, social bubbles or decentralized autonomous? JA Fehrer, S Benoit, L Aksoy, TL Baker, SJ Bell, RJ Brodie, M Marimuthu Journal of Service Management 29 (5), 859-882, 2018 | 66 | 2018 |
Showcasing the diversity of service research: theories, methods, and success of service articles S Benoit, K Scherschel, Z Ates, L Nasr, J Kandampully Journal of Service Management 28 (5), 810-836, 2017 | 56 | 2017 |
Interaktion bei der Erstellung von Dienstleistungen: die Koordination der Aktivitäten von Anbieter und Nachfrager S Möller Springer-Verlag, 2013 | 55 | 2013 |
Creating value in retail buyer–vendor relationships: A service-centered model J Wagner, S Benoit Industrial Marketing Management 44, 166-179, 2015 | 48 | 2015 |