Taking stock of consumer returns: A review and classification of the literature H Abdulla, M Ketzenberg, JD Abbey Journal of Operations Management 65 (6), 560-605, 2019 | 134 | 2019 |
How consumers value retailer's return policy leniency levers: An empirical investigation H Abdulla, JD Abbey, M Ketzenberg Production and Operations Management 31 (4), 1719-1733, 2022 | 38 | 2022 |
Do managers overreact when in backlog? Evidence of scope neglect from a supply chain experiment R Oliva, H Abdulla, P Gonçalves Manufacturing & Service Operations Management 24 (4), 1997-2009, 2022 | 11 | 2022 |
Show, don't tell: Education and physical exposure effects in remanufactured product markets H Abdulla, JD Abbey, AS Atalay, MG Meloy Journal of Operations Management 70 (2), 243-256, 2024 | 8 | 2024 |
Behavioral multi‐lever decision‐making: A study of consumer return policy, price, and inventory decisions HK Oh, H Abdulla, R Oliva Journal of Operations Management 70 (1), 137-156, 2024 | 3 | 2024 |
The Point of No Return? Restrictive Changes to Lenient Return Policies and Consumer Reactions to Them H Abdulla, J Abbey, M Ketzenberg, GR Heim Available at SSRN 4153691, 2021 | 1 | 2021 |
Order Cancellation Behavior in Online Retailing: An Empirical Investigation H Abdulla, P Letizia, G Souza Available at SSRN 4466523, 2023 | | 2023 |
Essays on Consumer Return Policy Design H Abdulla Texas A&M University, 2022 | | 2022 |