| Customer satisfaction and stock prices: High returns, low risk C Fornell, S Mithas, FV Morgeson III, MS Krishnan Journal of marketing 70 (1), 3-14, 2006 | 1478 | 2006 |
| Antecedents and consequences of customer satisfaction: do they differ across online and offline purchases? GTM Hult, PN Sharma, FV Morgeson III, Y Zhang Journal of retailing 95 (1), 10-23, 2019 | 437 | 2019 |
| Misplaced trust? Exploring the structure of the e-government-citizen trust relationship FV Morgeson III, D VanAmburg, S Mithas Journal of public administration research and theory 21 (2), 257-283, 2011 | 408 | 2011 |
| Stock returns on customer satisfaction do beat the market: Gauging the effect of a marketing intangible C Fornell, FV Morgeson III, GTM Hult Journal of marketing 80 (5), 92-107, 2016 | 217 | 2016 |
| Expectations, disconfirmation, and citizen satisfaction with the US federal government: Testing and expanding the model FV Morgeson Journal of Public Administration Research and Theory 23 (2), 289-305, 2012 | 200 | 2012 |
| Does E‐government measure up to E‐Business? Comparing end user perceptions of US federal government and E‐business web sites FV Morgeson III, S Mithas Public Administration Review 69 (4), 740-752, 2009 | 191 | 2009 |
| Do managers know what their customers think and why? GTM Hult, FV Morgeson, NA Morgan, S Mithas, C Fornell Journal of the Academy of Marketing Science 45 (1), 37-54, 2017 | 186 | 2017 |
| Do they all perform alike? An examination of perceived performance, citizen satisfaction and trust with US federal agencies FV Morgeson, C Petrescu International Review of Administrative Sciences 77 (3), 451-479, 2011 | 174 | 2011 |
| An investigation of the cross-national determinants of customer satisfaction FV Morgeson, S Mithas, TL Keiningham, L Aksoy Journal of the Academy of Marketing Science 39, 198-215, 2011 | 146 | 2011 |
| Cross-national differences in consumer satisfaction: mobile services in emerging and developed markets FV Morgeson III, PN Sharma, GTM Hult Journal of International Marketing 23 (2), 1-24, 2015 | 141 | 2015 |
| Turning complaining customers into loyal customers: Moderators of the complaint handling–Customer loyalty relationship FV Morgeson III, GTM Hult, S Mithas, T Keiningham, C Fornell Journal of Marketing 84 (5), 79-99, 2020 | 140 | 2020 |
| Service failure severity, customer satisfaction, and market share: An examination of the airline industry TL Keiningham, FV Morgeson III, L Aksoy, L Williams Journal of Service Research 17 (4), 415-431, 2014 | 140 | 2014 |
| Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage: A cross-industry analysis at the customer and firm levels B Lariviere, TL Keiningham, L Aksoy, A Yalçin, FV Morgeson III, S Mithas Journal of Marketing Research 53 (1), 91-109, 2016 | 113 | 2016 |
| Commentary—The Economic and Statistical Significance of Stock Returns on Customer Satisfaction C Fornell, S Mithas, FV Morgeson III Marketing Science 28 (5), 820-825, 2009 | 103 | 2009 |
| An empirical and comparative analysis of E-government performance measurement models: Model selection via explanation, prediction, and parsimony PN Sharma, FV Morgeson III, S Mithas, S Aljazzaf Government Information Quarterly 35 (4), 515-535, 2018 | 43 | 2018 |
| An abnormally abnormal intangible: Stock returns on customer satisfaction C Fornell, FV Morgeson III, GTM Hult Journal of Marketing 80 (5), 122-125, 2016 | 39 | 2016 |
| The statistical significance of portfolio returns C Fornell, S Mithas, F Morgeson International Journal of Research in Marketing 26 (2), 162-163, 2009 | 39 | 2009 |
| Citizen satisfaction: Improving government performance, efficiency, and citizen trust F Morgeson Springer, 2014 | 32 | 2014 |
| The American customer satisfaction index at 10 years C Fornell, D Van Amburg, FV Morgeson III, B Bryant, G Anderson, ... Ann Arbor: Stephen M. Ross School of Business, 2005 | 32 | 2005 |
| Comparing determinants of website satisfaction and loyalty across the e-government and e-business domains FV Morgeson III Electronic Government, an International Journal 8 (2-3), 164-184, 2011 | 30 | 2011 |
Claes FornellChairman and Founder, American Customer Satisfaction Index在 umich.edu 的电子邮件经过验证
