| Organizational trust in times of COVID-19: Hospitality employees’ affective responses to managers’ communication RF Guzzo, X Wang, JM Madera, JA Abbott International Journal of Hospitality Management 93, 102778, 2021 | 145 | 2021 |
| Why should errors be tolerated? Perceived organizational support, organization-based self-esteem and psychological well-being X Wang, P Guchait, A Paşamehmetoğlu International Journal of Contemporary Hospitality Management 32 (5), 1987-2006, 2020 | 89 | 2020 |
| Effectiveness of error management training in the hospitality industry: Impact on perceived fairness and service recovery performance S Yao, X Wang, H Yu, P Guchait International Journal of Hospitality Management 79, 78-88, 2019 | 89 | 2019 |
| Hospitality employee’s mindfulness and its impact on creativity and customer satisfaction: The moderating role of organizational error tolerance X Wang, X Wen, A Paşamehmetoğlu, P Guchait International Journal of Hospitality Management 94, 102846, 2021 | 71 | 2021 |
| Anxiety and gratitude toward the organization: Relationships with error management culture and service recovery performance X Wang, P Guchait, A Pasamehmetoglu International Journal of Hospitality Management 89, 102592, 2020 | 67 | 2020 |
| Tolerating errors in hospitality organizations: relationships with learning behavior, error reporting and service recovery performance X Wang, P Guchait, A Paşamehmetoğlu International Journal of Contemporary Hospitality Management 32 (8), 2635-2655, 2020 | 55 | 2020 |
| Examining stealing thunder as a new service recovery strategy: impact on customer loyalty P Guchait, R Han, X Wang, JA Abbott, Y Liu International Journal of Contemporary Hospitality Management 31 (2), 931-952, 2019 | 46 | 2019 |
| Hospitality employees’ emotions in the workplace: a systematic review of recent literature YH Hwang, X Shi, X Wang International Journal of Contemporary Hospitality Management 33 (10), 3752-3796, 2021 | 40 | 2021 |
| Corporate social responsibility and individual outcomes: the mediating role of gratitude and compassion at work RF Guzzo, X Wang, JA Abbott Cornell Hospitality Quarterly 63 (3), 350-368, 2022 | 32 | 2022 |
| An implicit leadership theory lens on leader humility and employee outcomes: Examining individual and organizational contingencies X Wang, Z Liu, X Wen, Q Xiao Tourism Management 89, 104448, 2022 | 32 | 2022 |
| Is “do it right the first time” necessarily right? The importance of error management culture in the hospitality industry X Wang, P Guchait, JM Madera, A Pasamehmetoğlu International Journal of Contemporary Hospitality Management 30 (3), 1398-1418, 2018 | 26 | 2018 |
| Impact of error management culture on organizational performance, management-team performance and creativity in the hospitality industry P Guchait, Y Qin, J Madera, N Hua, X Wang International journal of hospitality & tourism administration 21 (4), 335-361, 2020 | 25 | 2020 |
| Hospitality employees’ affective experience of shame, self-efficacy beliefs and job behaviors: the alleviating role of error tolerance X Wang, P Guchait, A Paşamehmetoğlu, X Wen International Journal of Hospitality Management 102, 103162, 2022 | 22 | 2022 |
| The importance of psychological safety and perceived fairness among hotel employees: The examination of antecedent and outcome variables X Wang, P Guchait, J Lee, KJ Back Journal of Human Resources in Hospitality & Tourism 18 (4), 504-528, 2019 | 22 | 2019 |
| Customer online reviews and hospitality employees’ helping behavior: moderating roles of self-efficacy and moral identity YH Hwang, X Wang, A Pașamehmetoġlu International Journal of Contemporary Hospitality Management 33 (5), 1461-1481, 2021 | 20 | 2021 |
| Daily spillover from home to work: the role of workplace mindfulness and daily customer mistreatment X Shi, X Wang International Journal of Contemporary Hospitality Management 34 (8), 3008-3028, 2022 | 15 | 2022 |
| Cocreating food experience “delivered” from iconic local restaurants XY Leung, X Wang, JA Levitt, L Lu International Journal of Contemporary Hospitality Management 34 (8), 3065-3083, 2022 | 15 | 2022 |
| When robot (vs. human) employees say “sorry” following service failure X Wang, YH Hwang, P Guchait International Journal of Hospitality & Tourism Administration 24 (4), 540-562, 2023 | 14 | 2023 |
| Experience of shame in service failure context among restaurant frontline employees: does industry tenure matter? X Wang, P Guchait, A Paşamehmetoğlu International Journal of Contemporary Hospitality Management 33 (8), 2817-2838, 2021 | 14 | 2021 |
| When observers of customer incivility revisit the restaurant: roles of relationship closeness and norms YH Hwang, X Wang, P Guchait International Journal of Contemporary Hospitality Management 34 (11), 4227-4244, 2022 | 13 | 2022 |
